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Caitlin M

1 reviews | Active since Aug 2018

20 Aug 2018, 02:54

Hung up on a customer

Called to complain about airtime disappearing by the second, despite not using my mobile and havung rhe data switched off. I was met with a rude call operator who hung up on me. Disgusting.

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Replies (2)
MTN South Africa
MTN South Africa's reply20 Aug 2018, 08:35
Official

Good day Caitlin,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with more detail with regard to your complaint. We would require the date and time of you loading the airtime as well as the date and time that the airtime disappeared.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

CM
Caitlin M's update20 Aug 2018, 11:35
Reviewer Update
August 6th, around 23h00. I called August 7th, around 11am. I tried to buy a data bundle but money kept dissapearing every time I enquired the balance using *136#... My Data was switched off. I also tried to cash in free spins but the network was offline. When I called, I was told it was the internet that caused this and theres nothing they can do. I was told it happens and I needed to call immediately, unfortunately it was an inconvenient time. I also asked about the free spins on the line and was told that department will get a hold of me. I asked if I vould rate the service and they said I must wait on the line. I did, but then the call just ended. What made me write a complaint was the way it was handled, train staff better. Also its not okay to have disappearing airtime either.