1 reviews | Active since Mar 2009
Hugh increase in cost
I have 4 contracts with MTN 3 are top up contracts . One is an open line. The amounts charged have increased with more than R 500.00 and I am told that 2 of the top-up contacts are now open lines. I have requested copies of the contracts but they have not been supp****. The messages received on the phone confirms that the contracts are top-ups yet the say they are not. On my open line a limit was set of R 1000.00<br> which mysteriously vanished and has seen the account going from R 780.00 p.m. to R 2400 p.m. Again no reply from MTN. I have been with MTN for more than 12years and never a problem.I asked to terminate the contracts no reply. I have stopped payment on the contracts until MTN speaks to me. I am totally unsatisfied by MTN's actions.<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
N***: 3 lines all the lines on Top Up
Cell number *** and cell *** both on Top Up package. Both lines will be credited for the H/W Fees from upgrade date.
K***:
We have sent the request to the billing department to validate the usage for data from May until July month. The URL report will be send to you for this months.
We have sent the request to the Credit Management department to decrease the credit limit to R1500.00. Note that once the credit limit has been decrease we can only increase the credit limit after 6 months. Due to the account on open package the bill limit cannot be set up. The account need to be monitored.
*** (N***)
*** (K***)
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
N***: 3 lines all the lines on Top Up
Cell number *** and cell *** both on Top Up package. Both lines will be credited for the H/W Fees from upgrade date.
K***:
We have sent the request to the billing department to validate the usage for data from May until July month. The URL report will be send to you for this months.
We have sent the request to the Credit Management department to decrease the credit limit to R1500.00. Note that once the credit limit has been decrease we can only increase the credit limit after 6 months. Due to the account on open package the bill limit cannot be set up. The account need to be monitored.
*** (N***)
*** (K***)
Best regards,