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JC
Jacques C

1 reviews | Active since Aug 2018

29 Oct 2018, 17:49

Hugely dissatisfied with the level of support with a issue carrying over into the 4th month now

Where to start.... My wife has been experiencing endless issues with her MTN signal. She goes to work and has perfect signal however the moment we leave the office her signal seems to disappear as well.

We have logged multiple calls with the MTN support centre, wrote complaints on Hello Peter, even went to a MTN store to try and get the constant network issue resolved, but to no avail.

We have now even went to the extent of doing a sim swap as I figured it could only be that, because the moment we put her sim in my phone, the exact same thing happens NO SIGNAL!!!!

I have even in the beginning of experiencing the issue reset her phone.

PLEASE PLEASE PLEASE PLEASE can we get to the bottom of this as we have now run out of possible fixes. She always makes sure to pay her account on time and we feel that its really not fair paying such exorbitant amounts when you can hardly use the services.

If this is not sorted within the next 24 hours, we will no longer feel obliged to pay the monthly account fees as we are just simply not getting what we are paying for.

0
Replies (2)
JC
Jacques C's update30 Oct 2018, 06:13
Reviewer Update
Good Morning. Unfortunately this is not a sufficient response. We have already contacted the coverage department on the above mentioned number. Please make a serious attempt in trying to assist us in stead of passing the buck to the next person.
JC
Jacques C's update31 Oct 2018, 07:58
Reviewer Update
Anything????? I honestly feel like we should return the device to MTN, cancel the contract and move over to another service provider if this is the level of support you get!!!!!!! Or rather the level of support you DON'T get..