Hugely disappointed

Start reading from the bottom up

I am beyond angry about this situation.

Dear B***

You can cancel my contract immediately. I will never trust MTN again. As a client of over 20 years, I expected better than this.

As previously stated, my job is still at risk.

I expect my refund of R1606.64 today otherwise i will start legal action.

V S

On Wed, 18 Sept 2024, 22:25 ComplaintsManagementTeam, <***> wrote:

Good day

Thank you for your email.

Kindly note that we have arranged for a manual collection of the device with DSV couriers. Once the device is back in the warehouse, we will process a cancellation.

Rest assured it was not our intention to displease you. We are looking forward to improving on the service delivery to you.
Warm Regards,

B S

Complaints Management Team

From:

Sent: Wednesday, September 18, 2024 4:42 PM

To: ***

Subject: Highly disappointed

Dear T***

I will not be driving from M*** to S*** to return this device to the store.

Kindly arrange for a courier to collect it from me.

It is beautifully packaged back in its original box.

I have endured weeks of stress due to the poor signal. It has affected my health and my job security.

I have no kindness left in me about this matter.

I also want a full refund of R1606.64 from MTN. I will not claim the R1980 spent on medical bills due to the stress involved.

Also, best you track down whomever tested the area and told me i had great signal in M***x and tell them to change the script.

On Wed, 18 Sept 2024, 16:00 ComplaintsManagementTeam, <***> wrote:

Good day V

Thank you for your email and apologies for the breakdown in service.

Kindly note that there was an error on the system, with regards to the debit on BA ***xx, which we can rectify. Please be advised you need to visit the below link for coverage in order to cancel. Kindly also return the device to the store and a IRMS number will be provided in order to cancel.

https://www.mtn.co.za/home/coverage/query

Kind regards,
T M
Complaints Management

From:

Sent: Wednesday, September 18, 2024 3:12 PM

To: ***

Subject: Highly disappointed

Dear T

My ID is ***

My main number is ***x (I was a contract customer for many years. I went onto Pay As You Go from June/July this year).

On Wed, 18 Sept 2024, 10:40 ComplaintsManagementTeam, <***> wrote:

Good day Veronica,

Thank you for bringing to our attention.

Please provide us with your ID number/MTN account number in order to access your account and provide feedback.

Kind regards,
T M
Complaints Management

From:

Sent: Wednesday, September 18, 2024 10:05 AM

To: ***

Subject: Highly disappointed

Hello MTN

To say that I am disappointed, angry and upset about this situation is an understatement.

I first app**** for the basic R269 a month router on the 5th of August and I paid you R 503.29. I was told the MTN signal in my area would be fine.

I then started a new job in August that required stronger and faster internet, so I upgraded to the 5G R499 a month package on 31 August.

I paid you R150 and R 515.10 that day.

Then you suddenly debited me R707.25 on the 4th of September.

No explanation, no phone call, so I reversed it.

Then I received an email on 10th September to say if I don't pay R438.25 immediately, I will be cut off. So I paid you.

My 5G signal has either been weak or normal. Never anything stronger.

Every day was a battle to try work. Every single day. I have been in danger of losing my job due to this pathetic internet. This has caused a LOT of stress

I have now found out that MTN is known for the dismal signal in this town.

I want someone to phone me, give me a full refund (R 1606.64) and you can send someone to collect your useless router from me.






.