JA
Jeanne A
1 reviews | Active since Nov 2012
23 Jul 2015, 13:04
Huge, unannounced increase in monthly internet fee
I was shocked to see this month that my MTN debit order had changed from R299 per month to R370 from the previous month. <br> That is a huge increase! <br> And the best part is that there was no announcement of this increase. I received no emails, smses or letters, and it was also not announced on the last two bills I received from MTN. <br> <br> And never mind announcing the increase, how about asking my permission to increase the debit order? <br> <br> My life insurance premium recently went up by a measly R4 per month, but they gave me TWO months' warning of this increase. <br> <br> Not acceptable, MTN!
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MTN South Africa's replyOfficial
31 Jul 2015, 15:56Hello ****med!,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records indicate that your monthly fee has not been adjusted or increased however you have content charges for a subscription to a wasp. Please dial *141*5# and choose option 4 to block unwanted content.
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records indicate that your monthly fee has not been adjusted or increased however you have content charges for a subscription to a wasp. Please dial *141*5# and choose option 4 to block unwanted content.
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply31 Jul 2015, 15:56
Official
Hello ****med!,
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records indicate that your monthly fee has not been adjusted or increased however you have content charges for a subscription to a wasp. Please dial *141*5# and choose option 4 to block unwanted content.
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the late response and for any inconvenience this may have caused.
Our records indicate that your monthly fee has not been adjusted or increased however you have content charges for a subscription to a wasp. Please dial *141*5# and choose option 4 to block unwanted content.
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***