1 reviews | Active since Aug 2015
Huge increase in monthly billing
I have been with MTN for almost 2 years, my monthly billing has always been around R320 a month. I was shocked when I received a bill for R1240 (June) and R1350 (July), when I queried these charges they said it was data usage, which is not true as I use WIFI 90% of the time and have never changed the way I use my phone from the previous months. I told them that they should review my billing history and will find that it is always around R320 a month. Since MTN had their strike and return to work billing has been incorrect, a few people have the same complaint. I have even spoken to MTN staff at the Garden Route Mall that have had a lot of complaints about the same issue, but are unable to give me a solution as MTN customer care can't resolve the problem. So tell me MTN what now? In good faith I paid R320 for June and R320 for July, I am now going to switch to prepaid and still continue to honor my contract for R299 a month until it expires or until MTN resolves this issue.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to validate the charges. As per the billing department the charges is correct and valid \client used 930MB over and above allocation at out of bundle charge of 0.99 \"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the billing department to validate the charges. As per the billing department the charges is correct and valid \client used 930MB over and above allocation at out of bundle charge of 0.99 \"
