1 reviews | Active since Apr 2016
Huge Data Bills out of nowhere... And I don't even have signal at my house
Between R550 and R1000 bill is what I normally expect for this number. March it jumped to R2315.97. The latest month is R4678.18. I investigated. The invoice reads we had 3 data bundles totalling 1.3TB (yes, that's a T, not a G) It seems as though that was not enough data, as our out-of-bundle data spend was R3451.26... umm... What does that equate to in terms of usage? Wow... we must be downloading movies... or something cool like that. The problem is we are not... The plot thickens... Signal at our house is almost non-existent.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request for a URL report to our Billing team to investigate and validate the usage REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***