MF
Minnett F

1 reviews | Active since Mar 2009

01 Sept 2015, 16:30

Huge bill - suspended lines

I have always been very happy with MTN and commend the service I have always received before -0trusting your staff to always guide to best packages after explaining my needs.I received a huge bill for June and July - to value of approx R8000 after taking out an additional new contract mid June 2015.<br> Admittedly so - my son may have purchased some things via games - not reading the finer details when these adds come up as free from international companies .<br> Well the fine script allowed us 27 days to cancel with full refunds - I asked for the itemised billing and to date I have not received anything. It is too late for me to cancel anything now. My cell number is suspended. My banking credit record has gone into negative ratings, my cell number I also use for work is off.<br> <br> I want to resolve this and I will pay a portion of this but not the portion that I could have had reversed if what I asked for timeously was provided to me.<br> <br> I have not paid any of my normal fee's as its included in this bill which is always going to bounce.<br> <br> I have mailed and phoned the legal department and don t get through.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 12:34
Official
Hello minnett,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We have tried calling you today without any luck.

According to our records, itemised billing was sent to email to the same email address as per your post on the 21 July 2015 and again on the 21 August 2015.

Kindly note for future, should you have a dispute you are still required to settle your monthly fees to avoid your services being suspended.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

Best regards,