1 reviews | Active since Mar 2016
Huge bill received
<p>I am posting this for a second time since I am not receiving any responce from MTN apart from a private reply that gave no solution to my problem! I recently got debited R1,520.39 for my internet stick (number: ********** ) which is suppose to be R125. When I went to the shop to resolve I was advised there was nothing to do and I should just pay. This huge jump in my bill all occured during one night between 12pm and 6am when I am always sleeping! I also regurlarly check my balance and never ran out of data since the signal is very weak I am never able to use up my data but apparently I am able to receive a bill of R1,520.39 for doing nothing. I would appreciate my money back.</p>
Good day Marese,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cell phone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Marese,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cell phone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
REQ: ***
Account number: A***
REQ: ***
Account number: A***