aJ
alison J
1 reviews | Active since Mar 2009
28 Jul 2015, 08:26
huge bill
MTN has sent me my bill by SMS and it is double the usual. I'm unable to log into their system to check why and they obviously don't answer their call centre.
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Replies (1)
MTN South Africa's replyOfficial
07 Aug 2015, 08:41Hello urgh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information with the number provided on your post.
According to our records, the cell number linked to the ID number provided has been billed an amount of R379.00 for the pas 3 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information with the number provided on your post.
According to our records, the cell number linked to the ID number provided has been billed an amount of R379.00 for the pas 3 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 08:41
Official
Hello urgh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information with the number provided on your post.
According to our records, the cell number linked to the ID number provided has been billed an amount of R379.00 for the pas 3 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any information with the number provided on your post.
According to our records, the cell number linked to the ID number provided has been billed an amount of R379.00 for the pas 3 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,