AN
Andre N
1 reviews | Active since May 2011
10 Jul 2015, 11:07
Huge account - PACKET SWITCHED DATA CALLS
MTN deducted R4400 from my account where I only have a R318 Internet bundle package with them. <br> I have tried calling the Call Centre, held for an hour, and no answer, tried again for 25min, and again 35min.<br> I have emailed their accounts, and had no response at all.<br> Please can MTN fix and reimburse me
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MTN South Africa's replyOfficial
10 Jul 2015, 18:10Hello AndreNel,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jul 2015, 18:10
Official
Hello AndreNel,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***