tP
tania P

1 reviews | Active since Jul 2013

22 Sept 2015, 20:53

Huge account but no data received

I received my invoice for August only to discover a huge amount due. Apparently for packet switched data calls. On 25/08 i logged a query with Sibusiso. He sent me a report reflecting the sites utilised. This does not show the cost. On 17/09 i spoke to Rachel (ref ***) who arranged to have a statement with the cost sent to me. Later that evening i spoke to Bongani(Ref ***) as i realised that i might be having the same problem as with my other mtn number. Since my upgrades were done in the same month. He confirmed my suspicions that NO data was loaded for some months. Bearing in mind that when i spoke to him i had 981mb remaining and data for Sept was not loaded yet. How can i owe R1120.86 excl vat if i still have so much data. Data was only ever used in Jul-Aug. Mtn can not charge me out of bundle rates if they did not load my data every month as per my contract. It was only because of my other number that i actually logged another query. I am always willing to pay, BUT not if it is unjustified. Mtn needs to get their act together as since the strike, we have had extremely PATHETIC service. I wont pay unless Mtn can prove they loaded my data & their billing is correct

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Sept 2015, 17:56
Official
Hello taniapet13,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We have noted that the invoice dated (20 August 2015) for *** has been validated, the data was received on 2015-07-21 and when it was used up you were then charged.

Please refer to the mail sent on 21/09/2015.

Kind Regards
Siphumezo

Ref#: ***