Huawei Nova8 i Cell Phone - Manufacture fault - Camera fault

Huawei Nova 8i Cell phone no : *** Inbox

Leon Danker <***> Nov 16, 2022, 11:30 PM (2 days ago) to ***, ***, ***

Good day all,

I trust and hope all is well.

I have been a customer with MTN over several years and have always been loyal towards remaining, a customer with the no one network in South Africa, however recently my encounter with MTN, has not been a pleasant experience, I first had a hearing problem when I received the new device from MTN Greenstone branch and my device was replaced with another Nova 8i, the main reason as to why I wanted to try this new device is merely because of the features it's comes with, the camera, is important for me as I use this for sending documents to my clients, I must admit since I have had this device, I can't take proper pictures, so I decided to go to Huwaei Melrose Arch branch, after speak to staff at MTN Greenstone branch, when I arrived at Huwaei Melrose Arch branch Felicia told me that the camera cannot be fixed, as the main board of the phone is damaged, she said that this is not due to any negligence on my side, as they examined the phone. I must be honest with you, what's the point of paying a premium every month for a phone that does not work properly. MTN Greenstone stone did offer to take the phone in for repairs and said once the phone is fixed, which could take up to two or three weeks, then the phone will be returned back to myself. My question is simple, would you want to have a car and pay a premium for the car, every month, f sometimes the car decides to work and other days it does not work at all? Even if you decided to take my phone in for repairs, I have a ten year old son whom I fetch from school every day, clients also need to get a hold of me, so with much regret, this option would not work for me. I have asked MTN Greenstone for a new device and yet I was refused same, is this the service that MTN is selling to their customers, if so, I do not want to be part of a network, who can't assist their customers? Is this customer satisfaction? Can MTN not give me a device that actually works with full functionality? It's really sad, I can't even take pictures when it was my sons birthday, as I was too ashamed of the poor quality of how the pictures, would appear, as I am basically sitting with a phone with a manufacture fault and yet paying monthly premiums for this? It feels like I don't have a proper phone and I must admit, I am embarred to use this phone, due to the poor picture quality it has, please I beg you, please can someone come up with a reason to make me want to be a part of this spectacular network, which I would like to tell my friends and family, whom is on this network, that MTN has gone beyond their expectations to make me happy again?

Pending your swift response, I am willing to look at Samsung phones at a reasonable price range, so that I can use a phone that actually works.

I shall await for your swift response.

Thank you and regards,

Leon Danker