Huawei Media Pad T1 10 Hi-Jacked --- MTN does not want to give replacement or other equivalent device.

I handed in a Media Pad on 17th November 2017 at Canal walk branch in Cape Town for repairs. The vehicle transporting the goods was hi-jacked and all handsets/ items were ******. I have received an sms saying that I can collect a replacement. I have been trying since the 15th December 2017 to get a replacement. When I go into a store, they cannot issue one, as I purchased handset from direct sales via telephone. Jeanelle Naidoo was the consultant that assisted. I have been phoning everyday since 2 January 2018 to find out what is happening. No-one is able to assist me. No one from MTN wants to give me feedback or offer alternative solutions. Why send the SMS to collect replacement devise and no one wants to take responsibility. This is highly unacceptable. I am disgusted that not one person at MTN can phone me, e-mail me or SMS me to say what is happening. I have e-mailed Jeanelle Naidoo, MTDdirect documents and left numerous messages and sent sms’s. No reply.

I walked in to Canal Walk MTN store. They had stock, but were unable to issue as the upgrade was not done at their store. The salesperson tried calling Jeanelle /Direct Sales and was cut-off.

Please , PLEASE, PLEASE, advise what is happening with the replacement of the Huaweie IPAD. Why is it so difficult to get a response. It is not my fault that MTN lost my daughters media pad. This is ongoing for longer than 2 months. Please give me a resolution. My daughter is eating my head and I have no faith in Retail and especially the poor service from MTN.

PLEASE; PLEASE, give me an update. Does MTN have any customer service???

Please call me on ********** 191 and let me know what is happening. I am waiting from the 17 November 2016. This is now ridiculous. Ipad cell #: ********** 343 Ref #: ********** 1 8/Jan 2017 COL ********** 786 IMEI #: ********** ********** 5

Thank you Safiya Ahmed ********** 191