1 reviews | Active since Sept 2016

15 Sept 2016, 09:21

Huawei Mate 7

<p>Firstly MTN sells me a faulty phone and now I have waited for over a month to get a replacement phone . Above all no one bothers to call me and give me feed back.</p> <p>I just want to cancel my contract already because this is unfair.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 Sept 2016, 16:34
Official

Good Day Pulane Puli,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply19 Sept 2016, 16:37
Official

Good Day Pulane Puli,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

Best regards,