#Huawei and #MTN saying I do not qualify for 100 days screen warranty whilst I haven't even reached my 90 days

So I bought my phone Nova 9 at mtn but on contract and part of the package deal was that I have 100 days warranty for my screen I bought the phone on the 15th of November and my phone fell so I went to mtn and told them what had happened and they gave me proof of purchase and said I must go to Huawei when I got there they said they cannot help me because I was supposed to register within 14 days after purchasing my phone to be able to qualify

So my problem is my phone is still with in 100 days but it can't be fixed and the consultant that was helping me says he didn't get any training on how to activate the 100 days warranty thing so now whose fault is it that the consultant didnt get training I mean I'm a customer and I was suooed to be told everything needed to be done and I wasn't now nobody wants to take blame of fixing my phone we keep calling the Huawei sales rep but he is always saying he is waiting for his bosses to get back to him its two days now and soon my 100 days should be over

Guys please help me cause I'm honestly not paying so much money every month to get such poor service #Huawei South Africa #MTN Someone must fix my phone its not my problem that you guys didn't internally do your things right even on the contract it was not stated to do the warranty within 14 days otherwise I would have done that myself #Huawei #MTN