HUAWEI and MTN customer service is non existent.

I renewed my contract. The phone recommended in the lower price end was the Hauwei P5lite. I have been using the brand for a while and therefore trusted the consultant who told me it would be perfect for my mothers use. ( whatsapp / youtube / fb / etc) However, during the first three weeks, was lagging, then stopped functioning. She send it for repairs. It was sent back as having no problems. I used it instead of my mother as it was not reliable. The phone cannot open more than one app at a time. Apps shut down as soon as any video is used. I have realised that it is due to the phone having such low specs that it is simply not able to function as a smart phone of any type. If I am using whatsapp, I cannot answer the call. There is a 10 second delay. I have asked on 3 occasions to be contacted by the area manager at watercrest centre. This is not a functional phone for the apps that I asked about. It is now 6 months later and I have had not had a single person contact me to fix this issue. DO NOT SELL NON functional phones