KL
Keitumetse L
1 reviews | Active since Aug 2019
05 Aug 2019, 21:01
Huawei
I upgraded to a Huawei P30 in April at a MTN store in mafikeng. I was told I would receive a package consisting of a watch and wireless charger within 30 days. Months have gone and I haven't received anything. I have called several times and I was told the matter would be rectified within the week. I then resorted to emailing and my emails went unanswered. I am of the firm believe that when companies such as Huawei and MTN advertise certain things they should deliver what they have advertised. They should adhere and honor their side of the agreement. To say that I'm highly disappointed in Huawei and MTN is an understatement.
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MTN South Africa's replyOfficial
28 Aug 2019, 12:32Good day Keitumetse
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have escalated your query to the store management team, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have escalated your query to the store management team, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply28 Aug 2019, 12:32
Official
Good day Keitumetse
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have escalated your query to the store management team, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have escalated your query to the store management team, feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,