1 reviews | Active since Jul 2015
HP X360 PAVILLION ORDER
I would like to bring to everyone's attention that I have ordered a HP X360 Pavillion Laptop from MTN VRYHEID about 4 weeks ago which was on a special offer. They told me it might take a while for the stock to arrive due to the MTN STRIKE which I then understood as it was a matter no one could predict. On Monday the 20th July 2015 I phoned the branch to find out when my laptop will be here in which one of the staff members told me it will be here by Wednesday 22nd July 2015 or Thursday 23 July 2015 as it was on the invoice showing for delivery with some other stock. I then phoned the branch once again on Thursday 23 July 2015 at 15h00 to find out if the stock has arrived in which they said no. I then expressed to them my dissatisfaction with the service and told them that I think I must rather take my business to another service provider in which the response was \O OKAY"I told the guys that they have until 09h00 on Friday 24 July 2015 to get me answers on my laptop. They then phoned me at 08h45 this morning just tell me that there is no stock at any branch or even at the warehouse. I would like the matter to be sorted out but no response from MTN!"""
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
