How was this allowed?
<p>On the 13th of February my trouble started when someone with a very clearly ********** ID upgraded my contracts at the Mtn shop Somerset Mall. Since then he has opened new contracts at Vodacom and Cell C. Also attempted Truworths and Edgars accounts that was imediately picked up. On that same day My Mtn pin code was removed from their system I cannot use my internet contract and this guy is using my bank account details to open contracts. Mtn has eventually reversed the upgraded contracts but nothing has been done to assure me that my details are safe. Or that the Somerset Mall shop and its employee who allowed all of this are being investigated</p>
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MTN South Africa's replyOfficial
01 Mar 2017, 09:37Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status notes, Journal is yet to reflect on account and a internal investigation has been initiated which has not been completed as yet . A request has been sent to the ***** division to assist with an update. Once recieved will communicate the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's reply01 Mar 2017, 09:37
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status notes, Journal is yet to reflect on account and a internal investigation has been initiated which has not been completed as yet . A request has been sent to the ***** division to assist with an update. Once recieved will communicate the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,