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BonJovi B
1 reviews | Active since May 2011
16 Jan 2018, 14:04
How useless is MTN Direct?
I made the mistake of upgrading my existing contract on 23-Oct-2017 via MTN Direct. Biggest mistake of my life as MTN Direct is probably the most useless bunch of people I have ever dealt with.
The handset was never delivered to me so the upgrade was cancelled. But MTN is still billing me as if the upgrade was done. Please refund me and make my sim number prepaid so I can go to Vodacom.
Please see reference number 1- ********** 2164 and 1- ********** 0504.
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Replies (2)
MTN South Africa's replyOfficial
16 Jan 2018, 16:14Good day Mr Ian De Koker
Thank you for your post.
We apologies for the delayed response.
Please be advised that cell phone number *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once activation is successful. You will receive a SMS Notification.
An request has been logged for a a credit to be passed. All remaining balances (airtime /minutes ,sms and data bundles) will fall away.
Best regards,
MTN South Africa's reply16 Jan 2018, 16:14
Official
Good day Mr Ian De Koker
Thank you for your post.
We apologies for the delayed response.
Please be advised that cell phone number *** has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once activation is successful. You will receive a SMS Notification.
An request has been logged for a a credit to be passed. All remaining balances (airtime /minutes ,sms and data bundles) will fall away.
Best regards,
BB
BonJovi B's updateReviewer Update
17 Jan 2018, 11:34I guess you saw my comments as a challenge. So you went all out so see if you can be any more useless. And guess what? You succeeded.
Yesterday I received 3 sms.
1. Congratulations, you have been provisioned on MTN Anytime 100.
2. Welcome to MTN Pay Per Second.
3. Congratulations, you have been provisioned on MyMTNChoice Talk+S.
Are you running a circus? Or are you just very good at being useless??????
BB
BonJovi B's update17 Jan 2018, 11:34
Reviewer Update
I guess you saw my comments as a challenge. So you went all out so see if you can be any more useless. And guess what? You succeeded.
Yesterday I received 3 sms.
1. Congratulations, you have been provisioned on MTN Anytime 100.
2. Welcome to MTN Pay Per Second.
3. Congratulations, you have been provisioned on MyMTNChoice Talk+S.
Are you running a circus? Or are you just very good at being useless??????