BH
Beverley H
1 reviews | Active since May 2010
17 Jun 2015, 16:24
How useless can a network be?
No invoice received, billing on debit orders sometimes ten days late. Messing up my bank account. *** MTN? Basic issues!!! Get your act together!!!
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Replies (1)
MTN South Africa's replyOfficial
19 Jun 2015, 09:02Hello senorah,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that the banking details we received from Nashua was not 100% correct. We've ensured that everything was updated and correct now.
We've updated your delivery method of receiving your post on all levels of the account. This will ensure that the billing is received on time provided that we do not have issues with our bill run.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that the banking details we received from Nashua was not 100% correct. We've ensured that everything was updated and correct now.
We've updated your delivery method of receiving your post on all levels of the account. This will ensure that the billing is received on time provided that we do not have issues with our bill run.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Jun 2015, 09:02
Official
Hello senorah,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that the banking details we received from Nashua was not 100% correct. We've ensured that everything was updated and correct now.
We've updated your delivery method of receiving your post on all levels of the account. This will ensure that the billing is received on time provided that we do not have issues with our bill run.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that the banking details we received from Nashua was not 100% correct. We've ensured that everything was updated and correct now.
We've updated your delivery method of receiving your post on all levels of the account. This will ensure that the billing is received on time provided that we do not have issues with our bill run.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,