1 reviews | Active since Jun 2013
How unhelpful!!!!!!
<p>The charging port broke off on my Blackberry and it can be heard rattling around inside the mobile. Please note this was NOT through abuse of the Mobile, the mobile is in good condition and only a Blackberry charger is used to charge the mobile. The mobile was brought to the store on 17/08/16 and i was assisted by Zipho Mbete who blatantly advised that my warranty expired on the 30/07/2016 and they cannot assist me!!!! I've been a loyal customer of MTN for 10 years and this is NOT what i want to hear! when i requested to see the Manager Shaun Govender I was advised that he is not available!! Really MTN??!!! is this how you treat loyal customers.</p> <p>May I please have assistance, as i don't think i should be penalised for repairs just because it's 17 days out of warranty!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
mike
REQ: **********
Best regards,