How to loose a loyal client...
<p>MTN what’s the deal? I have R200 credit on my phone, this morning I tried to phone and couldn’t. Apparently the credit was allocated for data. Then I load credit to make my phone calls and now I can’t buy a data bundle because it’s allocated for airtime. SORT IT OUT or I am going to terminate this relationship!!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***