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Debi M

1 reviews | Active since Aug 2017

08 Aug 2017, 12:01

How to get away with bad service

<p>I app**** for a new contract on 3 August 2017. I received a reference number and an sms confirmation that my application had been approved. On 7 August 2017 the courier company called me and delivery was arranged for 10 August 2017. Later the same day, the courier company called me back and told me that MTN had recalled the package and that I need to contact MTN to query. </p> <p>This morning, I phoned MTN Direct ********** 667 3 times, I repeated my story to about 7 different people, but kept being put through to departments that could not help me. First they could not trace the reference number or my new application, then it was the wrong department. Eventually I was told that somebody would get back to me, but it has been 4 hours and I am still waiting. Very slack service and no feedback </p>

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Replies (10)
MTN South Africa
MTN South Africa's reply09 Aug 2017, 22:46
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with channel support department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***5

DM
Debi M's update15 Aug 2017, 09:13
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:14
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:14
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:14
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:15
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:15
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update15 Aug 2017, 09:15
Reviewer Update
It is now 15 August and I have still not had any feedback from MTN. I have phoned several times and once again been put through to every department that cannot help me. I have asked to speak to a manager, but it seems that even that is not possible. I need to know if I am ever going to receive my phone, as I have cancelled my current conract and as of 2 September will have nothing in place. Please can somebody from MTN contact me with answers ASAP
DM
Debi M's update19 Sept 2017, 10:08
Reviewer Update
September 19th and still no phone or resolution. It is impossible to get hold of anyone in management either. I tried to cancel the application and re-apply, but I am unable to do that as the original application is still pending on the system and I am unable to cancel the original application until they deliver the phone. I get no feedback, I have to keep running after MTN for answers, but they still don't have a solution or a reason why this has happened. Surely somebody in management can do me the courtesy of giving me a call and trying to resolve the problem. I don't think MTN give a damn about their customers if this is the type of service they give
DM
Debi M's update12 Oct 2017, 10:54
Reviewer Update
October 12th and guess what!!!! Still no phone. MTN is doing absolutely nothing about it. Nobody has called me, nobody has made any effort to investigate and try to resolve the problem. I've emailed frequently, but keep getting told the same thing. "I'll escalate it and get back to you". I've been an MTN customer for many years, but this is the worst service I have ever received.