How to frustrate a customer 101

<p>So I recently got ****** , and like most people didnt bother with insurance (Starting to really regret that decision now).</p> <p>So I go to MTN the glen , to add another contract to my account , because like most people in the 21st century , day to day life without a phone is challenging andd like most people I dont have R10 000 for a new smart phone. So I go to the nearest MTN branch and find out what I need to do to get another phone , the store agent tells me I need my ID , because I am an existing customer , and we fill out the forms. They tell me the approaval process would take 24 hours , so I wait. After 3 days I call in , and I get told that the appliction had been approaved and that they were waiting for stock of the phone , so I wait , a week passed , so I decided to go to the store , because its nearly impossible to get hold of the store or anybody that is willing to assist me , and I get told that they guy that helped me isnt there , he would however call me the next morning , and the following morning AT LAST , CONTACT , he tells me that they would have stock shortly , I ask him to manage my expectations , and he says they would have the phone on Monday , so I wait.</p> <p>Monday I get a call and I am told to collect the phone , so I go to the store after work , and again disappointment , I wait for an hour , and finaly I get told that they need some sort of approaval from MTN head office , and that MTN head offfice works until 18:00 so I cannot be helped , and I woud have to come back the following day (Thanks for wasting my time again) , at this point I need the phone , and I am becoming desperate because I work in an environment where having a mobile phone is really important , so I agree , the following day I phone in , and get told the systems are offline , and that I would be called back , again , no call back , so I decide to go to the Glen after work , and again , some stupid excuse by some store agent without any sense of urgency and customer service s****s at all , at this point , I am frustrated that I have been waiting 2 and a half weeks for a simple task to be completed , frustrated because I feel as though I am begging MTN for a phone , and frustrated because they keep wasting my time. I have been with MTN for 10 years , and I am a very loyal customer , I feel its easier to do business with people you trust then to move move over , however , If you do not want my business , say so , dont waste my time and frustrate me for two weeks. You are not doing me a favour MTN The Glen , I am will to pay to get a service from you???? WHAT MORE DO I HAVE TO DO TO GET THIS RESOLVED????</p> <p> </p> <p>Thank you for the lesson in "frustrating a paying customer 101"</p>