1 reviews | Active since Feb 2012
How to convert to prepaid
A few months back I started getting calls from MTN prompting me to upgrade. I told them that I wanted to convert to prepaid and was told I could only do that on 8/9/2017. Still getting upgrade phone calls. Anyway, tried calling their Retentions today as instructed to get the contract sorted. Has anyone had any success with this? I have listened to a jingle for thirty minutes after following the prompts.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent an urgent request to our retentions department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have sent an urgent request to our retentions department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***2