1 reviews | Active since May 2015
How the HELL is MTN opperating like this!
I have been struggling for the past 3 days to get in touch with an account service consultant on the customer care line 808. my account has been suspended for some reason and can not get in touch with anyone to assist to lift it. I went to the South way Mall branch, where Mohammed could not assist at all as the 24 hour service is closed for the weekend. When I finally got hold of an 808 consultant, Leonie, she cut me off. Samantha as well. Seems like there is just not that client relationship value at MTN. Seriously thinking of cancelling and moving to Vodacom. I have never had problem like this with any other SP. only with MTN. If there is a problem at MTN, why not let their clients know. This on going daily struggles with MTN is tiring!
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your sim card have been corrected and is fully functional,if not,kindly furnish me with an alternative number that you are reachable on and the time you comfortable receiving calls at(as today I did try calling but the call will be accepted and dropped)
With regards to the complaints listed against certain staff members, a copy of your complaint has been sent to the relevant management teams to address. We unfortunately cannot share the outcomes of internal matters with anyone else but we assure you that these issues will be addressed.
Please accept our sincere apologies once more for the lapse in service. We look forward to hearing from you.
Kind regards,
Charles.
REQ:***.
Best regards,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your sim card have been corrected and is fully functional,if not,kindly furnish me with an alternative number that you are reachable on and the time you comfortable receiving calls at(as today I did try calling but the call will be accepted and dropped)
With regards to the complaints listed against certain staff members, a copy of your complaint has been sent to the relevant management teams to address. We unfortunately cannot share the outcomes of internal matters with anyone else but we assure you that these issues will be addressed.
Please accept our sincere apologies once more for the lapse in service. We look forward to hearing from you.
Kind regards,
Charles.
REQ:***.
Best regards,