1 reviews | Active since May 2014
How PATHETIC can you be?!
I AM SO FRUSTRATED WITH MTN!..I HAVE NO NETWORK COVERAGE IN MY AREA - IM LOSING OUT ON IMPORTANT EMAILS ON MY IPHONE.I HAVE BEEN A LOYAL CLIENT FOR OVER 3 YEARS NOW AN EVERYTIME I DO CALL CUSTOMER SERVICES FOR HELP THEY HANG UP ON ME AFTER WAITING FOR OVER 20 MINUTES ALSO MORE.MY PHONE STAYS ON EDGE ALL DAY AN EVERYONE IN MY HOUSEHOLD BELONGS TO VODACOM WITH A SPEEDY NETWORK COVERAGE!!!MTN ALSO DEBIT MORE THAN THEY SHOULD WITHOUT AN EXPLANATION OR THIS BEING ON MY INVOICE THEY FORWARD EVERY MONTH.<br> I URGENTLY NEED SOMEONE TO GET BACK TO ME AS I AM UNHAPPY AN I WILL TAKE THIS FURTHER!<br> IF YOU NEED ME TO SWOP TO ANOTHER NETWORK SUPPLIER I WILL DO SO BUT JUST BEING YOUR CLIENT , THE LOYAL THING YOU COULD DO IS COMMUNICATE!<br> <br> I LOOK FORWARD TO A PROMPT RESPONSE!
We are truly sorry for the breakdown in service. Kindly can you complete the template below and send it to *** for a technician to set up an appointment to come out to your premises:
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service. Kindly can you complete the template below and send it to *** for a technician to set up an appointment to come out to your premises:
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team: REQ:***