How MTN treats potential clients is truly repulsive

I had app**** for a cellphone contract with MTN on their website and received a reference number confirming my application and that something will contact me to complete my application, I should ensure to have my documents with me to complete my application. 2 days later I email their customer care and a lady by the name of Thando Mbatha rep**** and requested that I send my ID number so that she can check of which I did comply with and sent it. 3 days went by and did not receive any responses so I sent them a follow up email on Sunday then I got another response from Edith Itshegetseng telling me there no application on my ID or reference number. Had MTN stated from the first email that I shouldn’t bother myself with checking my application I could’ve went to a different service provider to do my application. To waste so much of my time I’ll never get back is really repulsive because I couldn’t spent it applying elsewhere. Anyway I didn’t even bother myself complaint about this to the as that will further waste my time. I know m just a single person who won’t make a difference to them as a company but atleast I have 1 less service provide to ever consider when looking for a contract so for that I thank them.