How MTN *****s money from customers

They must be the best con Artist we have in this country They hide behind automated system but ***** money from their customers

I have a MTN contract that is been going on for 4 years and MTN refuses to make it a prepaid service from contract service

I have been trying over a year and when you call 135 no one answers the cancellation department call

They very happy to take money and keep charging me and provide no way / dead ends to ensure the customer may not cancel a contract and keep billing the customer.

Dear Customer,Your query *** has been opened.

These alleged queries that MTN have no basis and are ****, just to keep customers stringed along but surely i will get billed at month end, on time

This is ridiculous, how many other peso-left are they doing this too and how much money are they liable to return to customers

If MTN fails to resolve this and does not contact me and they deduct money from my account, I will log a case with the police and invite others who are under going the same I’ll treatment to join and take them on

Bad thought out processes and bad automation is MTNs problem and the customer must not suffer as a result Reference Number: ***