How MTN South Africa *****ed me over!!!!

Since the 13th May 2020 to date i have been struggling to use about R300 worth of airtime and data on my Samsung phone of which i had no issues before.

I have bought airtime and change it to data and have bought data that i could not use till todate and this is just for Internet use and thats not even for social bundles.

Even the social bundle of 7days, 120mb last like for just 1 day as well but my issue is with the data that i load that i can't use and i have been trying to call the 135 customer care line, option 0 since the 13th and i got through like twice only for the person on the other end to just feed me a bunch of **** to shut me up and not resolving the theft of my money!

And the other times since the 13th everyday i could not get through because there was a high volume of calls!

So today i tried another method to get through to these suckers that kept on telling me on the option 0 way through 135, after selecting it, that i have dialled an incorrect number before giving me the whole damn options again and after the 3rd attempt they terminate my call!

I went through the coverage customer care line which surprisingly connects you directly to an agent without any options.

Agent 1 informs me while i give her the whole run down of my distress and unhappiness with MTN that she will transfer me as i am in the wrong department and puts me through to switchboard.

Agent 2 also doesn't let me finish and tries to establish, i don't know what and tells me to hold on and puts me through to i dinno where.

Agent 3 and by this time im asking to speak to no one else but a manager, all the while wanting to make sure that this call that i finally got through to speaking to someone does not go in vein and this dude tells me he can't help me but will put me through somewhere else...

Agent 4 interrupted me to ask if my call is prepaid on contract related and i tell her prepaid and ****it was that my mistake as she told me its the contract department and that she cant help me and will transfer me.

By this point im fuming and wished i told her it did not matter and i only wanted to speak to an higher authority!

Agent 5 informs me that she is F#$@₩% working from home and can't help me or transfer me or give her damn mangers number as its against company policy!!!

She did not even take my number to ask management to call me back and i freaking dropped that call like a hot potato!!!

So here i sit with no freaking resolve and frustrated and so ****ed of that MTN can F@$₩ a person around like this!

Since the 14th May 2020 till to date i have a call log of all my attempts to call them. I have the names of everybody i spoke to and what was said with times and i have no idea where to send it to as im so scared to speak or write to anyone at MTN for fear of my voice being unheard and fall on deaf ears.

And so i decide to port to another network but can't decide which as it looks like everybody has issues!