How MTN can UNBRIGHTEN your life!

I have tirelessly been trying to resolve an issue Re: Account Adjustment required [# ********** 8] with MTN and it's been a complete nightmare!!!

As MTN they have managed to completely unbrighten my life - and this says alot as I have been a devoted customer since 2011 and now all I'm getting is pathetic service.

I am officially at a point where I want to close my account with MTN as service is absolutely ridiculous - and over something that should be very simple!

I in error paid the last R92 to end my contract in September to MTN BUSSINESS instead of MTN SP which was an honest mistake from my side.

When I saw my bill in October unadjusted I went to MTNs Parow branch and the lady explained I should email ********** with Proof of payment and explaining the situation, I did this on 30 October and they responded saying the would get back to me in 8 working days.sd

I then decided to pay my account in full on 15 November in order to close my account and was told to wait two days for payment to reflect and then call in to 135.

I was also told that Ishould do it before new data bundle is loaded which in my case in the 21st of each month and that any data or airtime on the account will be removed once I call to close my account, so I decided to wait till the 17th to call in.

I then received a message stating the following on the 18th November:

"Yello, In our efforts to continuously improve our customer experience MTN will be changing the date on which your inclusive value, data bundles and value added services are being provisioned on the 17th of every month. Your debit order date and payment due date will remain unchanged.We dont anticipate any interruptions to your services or Billing during this process."

This would be fine for others I suppose but it is an issue because I now have to pay MTN again and wait to use all the data for the new month and can't cancel - my other issue is why wasn't I consulted about this first and why am I having to follow up for a response and since the nature of the issues to do with my account my credit record has been effected (something I work very hard at keeping in good standing) and I had to fork out additional funds.

I understand that I made the initial error on my side but have been working on correcting it the moment I was aware of it and now I just feel like I'm being punished as my account has been suspended just after uploading data at a point and after a long call to MTN finally they corrected it - I then had to followup by going into a branch and have sent so many emails and messages trying to get a response wrt my account I am at this point where I best warn others about how much MTNs customer service have deteriorated over time.