How may we NOT help you- MTN

MTN ‘Boss’ at El ridge shopping center, Boksburg, JHB.

I am writing to formally lodge a complaint regarding a recent purchase I made at your establishment. On [Date of Purchase], I bought a charger from your store located at [Store Location]. Despite the fact that I paid for the product via a card transaction, I was not issued a receipt at the time of purchase. However, I have proof of payment from my bank statement clearly indicating the transaction.

Unfortunately, upon attempting to use the charger, I discovered that it is defective and does not function as intended. Given that I do not have the original packaging, the staff member, specifically the MTN representative, at the store has refused to assist me in exchanging the faulty product, despite presenting evidence of the transaction.

I am deeply disappointed by this lack of customer service and refusal to honor a legitimate request for an exchange, especially when supported by undeniable proof of purchase. It is unacceptable that a company of your stature would engage in such practices, essentially taking customers' money without providing the promised value in return.

This experience has left me feeling undervalued as a customer and raises serious concerns about the level of customer appreciation and service provided by MTN. As a loyal customer, I expect better treatment and a resolution to this matter promptly.

I trust that you will address this complaint with the urgency and seriousness it deserves, and I look forward to a prompt resolution.