NM
Nomsa M
1 reviews | Active since Nov 2011
24 Nov 2015, 14:19
How many times must I complain
I renewed my 2 contracts in July and their consultant messed up the amount to be debited from my account. Everymonth they cut my services. Every time I call mtn I am told now the problem is solved.... But guess what every moth since July on the 21/22 the phone services will be disconnected. I want mtn to cancel these contracts with no cost to me because they can't provide the services I pay for!
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Replies (1)
MTN South Africa's replyOfficial
25 Nov 2015, 09:31Hello nomsalulu,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our conversation earlier ,the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our conversation earlier ,the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
MTN South Africa's reply25 Nov 2015, 09:31
Official
Hello nomsalulu,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our conversation earlier ,the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our conversation earlier ,the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***