AB
Adele B
1 reviews | Active since Sept 2015
27 Sept 2021, 15:44
How many clients does MTN want to loose??
I have been with MTN for over 20 years. Was very happy till now. What is going on with MTN???? My account has been migrated, without my knowledge, meaning my account debit order is more with about R300.00. And my whole package changed. Upon me enquiring, I get told it was migrated in July without my knowledge and I was provided with a reference number. The retentions department will give feedback within 3-5 working days. I emailed the retentions department on the 22nd September regarding another enquiry and received a reference number *** via email........ still no reply . I emailed them after I waited more than 20 min on the phone for someone to answer just to get disconnected. What's going on ???
Helpful (0)
Replies (1)0
Replies (1)AB
Adele B's updateReviewer Update
27 Sept 2021, 16:24Eventually got through to the retentions department... Amen... just to be told they did not migrate my contract but that a third party did it. Who gives you the right to give my details to an outsourced company that caused havoc???????? I am your client not theirs!!!!!!!!!!!!!!!!!!!
AB
Adele B's update27 Sept 2021, 16:24
Reviewer Update
Eventually got through to the retentions department... Amen... just to be told they did not migrate my contract but that a third party did it. Who gives you the right to give my details to an outsourced company that caused havoc???????? I am your client not theirs!!!!!!!!!!!!!!!!!!!