pD
phoziswa D
1 reviews | Active since Mar 2013
04 Mar 2015, 10:50
HOW LONG MUST I WAIT ???
GOOD DAY MTN INSURANCE<br> <br> On the 12th February I put through a claim and to date I have not been assisted. I only received a reference number no one has come to pick up my phones, I thought the turnaround time is 5 days. <br> <br> All I here when I call \your claim will be escalated"what exactly are you people doing there?<br> What are you escalating because I am still not being assisted and calling the call centre is a nightmare "
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MTN South Africa's replyOfficial
10 Mar 2015, 10:32Hello ladyP21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 10:32
Official
Hello ladyP21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,