How long must I wait!!!
<p>I went to MTN Middelburg Mall on Sunday the 26th of November to get a new MTN cotract after waiting for about an hour I finally finished my application and was told that it will take two to 24 hours to get a response from MTN about if my Application was sucessful. Monday afternoon I phoned to hear whats the hold up I was informed that due to black Friday all applications were late submitted. I received my sms the 29th of November informing me my contract has been approved but MTN Middelburg informed me the LG K10 I wanted was not in stock and it needs to be ordered. I went back to MTN Middelburg on the 2nd of December and I was told that their stock would come in later that day and they will call me as soon as it has arrived. It's now the 6th of December and I am STILL waiting for MTN Middelburg to inform me if my phone has been delivered to them. I've been trying to get hold of them for two days now but their phones are either off hook or they simply just won't answer. This is becoming ridiculous now!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
I am getting fed up now!! It's the 8th of December now and still i have not heard anything from MTN Middelburg Mall. Its pathetic. I've been holding on for 15min so someone can tell me whats going on then the phone was just disconnected. I am seriously rethinking getting a contract with MTN. **** services!!!!
I am getting fed up now!! It's the 8th of December now and still i have not heard anything from MTN Middelburg Mall. Its pathetic. I've been holding on for 15min so someone can tell me whats going on then the phone was just disconnected. I am seriously rethinking getting a contract with MTN. **** services!!!!