CM
Cheyse M
1 reviews | Active since Oct 2014
17 Feb 2015, 10:47
How long must a client wait for service
I am trying to sort out a debit order for my account. It's more than 24hrs that I was suppose to be rep**** to which says 8 hr wait. I called the Callcentre and was on hold for 30 min before the call got cut and I called again with the same problem on hold 30min and call cuts. absolutely unacceptable. please if MTN can contact me please do so after lunch today. thanks.
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MTN South Africa's replyOfficial
26 Feb 2015, 11:34Hello cheyse.maharaj,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the bank details were updated as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the bank details were updated as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply26 Feb 2015, 11:34
Official
Hello cheyse.maharaj,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the bank details were updated as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the bank details were updated as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***