SH
Stace H
1 reviews | Active since Dec 2011
17 Feb 2015, 14:09
How Long does it take to answer a query
I just got off the phone from MTN Call Centre 808 after being put through to the credit department to up my call limit, can someone please tell me is a 20 minute waiting period standard for you because being a customer for so many years does not take into effect with MTN and I still have to wait 2 - 36 hours to see if my limit has been increased <br> <br> I am really not impressed with the MTN Call Centre at all
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Feb 2015, 14:32Hello StaceHat,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the limt was increased as requested. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the limt was increased as requested. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2015, 14:32
Official
Hello StaceHat,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the limt was increased as requested. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the limt was increased as requested. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Best regards,