How is this even legal? MTN

<p>Straight to the point here.</p> <p> </p> <p>Moved over to MTN due to having better signal in my area. A small issue which you get used to is all the advertising they spam you with but like I said you tend to ignore it after a while.</p> <p> </p> <p>I had some active data bundles but also bought a sky bundle which gives me unlimited data, they are not cheap but they help me when travelling. As soon as the other bundles expired my sky bundle does not kick in like it used to, leaving me without data on my phone for the last 8 days. I have called 173 and there is absolutely no way to get through to a call centre agent unless you lie and pretend to first be calling about a sim swop.</p> <p>So now 8 days later, lost business due to this and there is no way to speak to an agent, is that not theft?</p> <p> </p> <p>My sky bundle expires soon so I am expecting a refund on something here since I have not been able to use it and have been forced to buy more data bundles in the meantime.</p>