BS
Bertus S

1 reviews | Active since May 2015

08 May 2015, 18:07

How is the Credit Approval done at MTN?

Strange! Owning two houses, driving a luxury car and earning a decent salary I find it strange that I was approved to use MTN but only with R260 on contract. Have had and Iphone with CellC and after looking at the exceptionally good offers of MTN I wanted to migrate and use a different service provider. OH BOY, WAS I IN FOR A SURPRISE! After filling out a lengthy application in the Middelburg Mall's store, I was told that there shouldn't be a problem. Providing 3months bank statements and payslips with prove of residence, I had to contact them because they 'couldn't get hold of me' (not even leaving a voice mail) just to be told that I was approved to R260, asked if there is an appeal procedure or what the criteria for approval is, the respons was \I can phone the call centre but they will tell me the same". I find it strange that MTN doesn't want my business. How on earth does their credit rating work and providing my bank statements surely they can see that I earn enough through rentel income and monthly salary? Do I really have to beg to use this company or shall I just go elsewhere?"""

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 11:05
Official
Hello BrakkenjanRoftie,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. It is certainly not our intention to dissatisfy our customers.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Regards
Veronica
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