How is MTN still in business??? Money taken from my Account after I reported someone opening a ********** account and still no Service! Just the sound of silence!

<p>On 3 May I posted this:</p> <p>GETTING CHARGED FOR A *****ULANT ACCOUNT OPENED UNDER MY NAME</p> <p>On the 25th of April R4011.56 was deducted from my bank account from MTN. I don't even have a MTN contract or Prepaid SIM registered under my name. I had the bank reverse the payment as this was clearly a mistake on their part and reversing the payment i had to incur bank costs. I couldn't get hold of MTN Customer Service and eventually had to ask someone who uses MTN to use their phone - i was then asked to physically go to the a MTN store with my bank statement to rectify the error. So on the 30th of April i went to the MTN store at president square and after waiting almost 45 minutes for assistance was advised that i also need to submit an affidavid which i could have done prior to going to the MTN store had the *********** customer service agent advised me to. I got the affidavid and then had to wait in line again to submit the forms - i was then informed that the account was opened in my name and had my information but not my signature or contact number - how was RICA done and how did the person who opened the account pass the ID check? Or even the proof of address with my name on it?? Not only did i have to waste my time to submit the documents - filling out forms driving up and down to the bank to get statements and to MTN then to police station then back to mtn but also have additional bank costs for reversing a payment which was never due by me - i got a reference number of: *** but have had to feedback. I am the victim *****, yet i have to now proof that i didn't apply for this account - I expect a full refund of all the bank charges and any future debit orders to be cancelled and who is going to reimburse me for my petrol?? This is insane - how the hell did someone open an account on my name and passed all the checks? and i am left out of pocket</p> <p>On the 4th of May I got this sad excuse of an apology from MTN:</p> <p> </p> <p>Official business reply:</p> <p>Thank you for your post</p> <p>We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>Please be advised that your query has been transferred to the relevant functional unit for resolution.</p> <p>We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>Kind Regards<br /> Siphumezo<br /> REQ:***</p> <p> </p> <p>The above reply means nothing to me - nobody has attempted to contact me to discuss the refund or to reimburse me for wasting my time and money.</p> <p>Today MTN ran another debit order from my account for the amount of R9623 - I don't have an account with you and have never and will absolutely never ever restore any faith in you - this is blatant disregard of ***** which I am the victim of, yet I am being treated like a ******** and still money is taken from me - i have to prove that you are not wrong - where did the service go in this country???? You are useless - I have submitted all the required documents this is a ********** account and transaction - freeze this account A*** and sort it out - I am also considering taking legal action but I am definitely reporting you to the ombudsman</p> <p>How the hell are you still in business???</p>