How *********** are you????

Item: MTN South Africa
Rating: 1
Author: BonJovi B

Please cancel my contract with immediate effect. I am tired of MTN Direct not being able to resolve an issue. Marvin keep telling me the issue has been resolved. But the issue has been going on for 3 months. And I had enough I am suppose to be on a MTNAnytime100 costing R139 per month. Yet my January 2018 invoice stated I am being charged R260 for a MTNChoice100 and 300MB Service Fee and Recurring SMS Bundle 200. Now I never requested the last two items.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

01 Feb 2018, 10:31

Good day Ian,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please be advised as per note on our system your contract has already been migrated to prepaid.

Regards
Charelle Webster
MTN Complaints Management Team.

Best regards,

MTN South Africa's reply01 Feb 2018, 10:31

Official

Good day Ian,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please be advised as per note on our system your contract has already been migrated to prepaid.

Regards
Charelle Webster
MTN Complaints Management Team.

Best regards,

BonJovi B's updateReviewer Update

01 Feb 2018, 10:33

And when will I get my refund for the money MTN stole from me?

BonJovi B's update01 Feb 2018, 10:33

Reviewer Update

And when will I get my refund for the money MTN stole from me?