1 reviews | Active since May 2013
HOW DO YOU MESS IT UP AND REFUSE TO ASSIST?
I went to take out a contract on Monday, 11/04/2016 for my son at MTN Summit Road, Sandton. Everything went hunky dory and Vincent at the MTN Summit Road, Sandton is an excellent guy! Hats off to him! Tuesday, 12/04/2016 I started receiving messages that I have reached the limit of my account. I asked for a limit to be set on my sons account; not mine. When I called your call center 13/04/2016 at 14:00 because my account is suspended, they refused to help me as the system shows that I have no access to the account (yes it is on my partners). My Partner gave me access sometime ago...oops! It's not on the system. How can I expect anything else as I told the supervisor that you still have my address from 5 years ago on your system and no matter how many times I ask for changes to be made, it just doesn't happen!!! Now I have to take another half day off work to sort out my MTN Account! Please send someone from MTN to come do my work for me while I go have a chat at one of your stores as to why you suspended my account and this after taking out a new contract with you!!! So how is my son to communicate with me should have an emergency?<br> PATHETIC!!!
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit has been increased as per your request. Your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit has been increased as per your request. Your line has been unsuspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***