BD
Bindi D
1 reviews | Active since Dec 2017
07 Dec 2017, 21:06
How do you get activation????
I had my phone ****** on Thursday 30 November 2017. I went to the Rondebosch branch to buy a new phone and organise a SIM swap. To this date, 07 December 2017, I am STILL waiting for my phone to be activated. My husband has been phoning all and sundry and we keep being told that the problem is being addressed. The reality is that it is nearly 8 days since I was ****** and I still have no working phone. I am getting desperate. I can't bank, keep in touch with family, nothing. MTN if there is somebody, anybody out there, please help.
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Replies (2)
MTN South Africa's replyOfficial
08 Dec 2017, 10:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that the sim swap was done on the 30-11-2017. The new sim card details match the on the network system and on the account.
We pick up that there is usage made on the sim card after the sim swap was activated.
We have sent the request to the back end support help desk to see if they can pick up any problem on the back end with the new sim card.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Dec 2017, 10:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that the sim swap was done on the 30-11-2017. The new sim card details match the on the network system and on the account.
We pick up that there is usage made on the sim card after the sim swap was activated.
We have sent the request to the back end support help desk to see if they can pick up any problem on the back end with the new sim card.
Kind Regards,
Alice van der Merwe
Best regards,
BD
Bindi D's updateReviewer Update
08 Dec 2017, 14:53Thanks for your reply. You may be picking up my husband's sim swap details. His number is *** and that sim swap worked fine on the 30 November.
My phone number is *** (Belinda Davies) and this sim swap is still not activated. Urgent help is required. Thanks.
BD
Bindi D's update08 Dec 2017, 14:53
Reviewer Update
Thanks for your reply. You may be picking up my husband's sim swap details. His number is *** and that sim swap worked fine on the 30 November.
My phone number is *** (Belinda Davies) and this sim swap is still not activated. Urgent help is required. Thanks.