TvdM
Tammy van der Merwe
1 reviews | Active since Oct 2012
27 Jul 2015, 23:48
How do you expect me to pay my account ???
You have disabled my account on that MTN Contract Account, So now I am unable to view my bills online, You do not send me monthly statements or invoices (I haven't received one in the 2 and a half years that I have been with MTN) and you have taken the option away on the *141* option on my cell phone. AND you do not answer when I phone the contact support line. <br> <br> Please tell me how you would like me to thumb suck what I pay you this month ? I am going to be seriously annoyed if you cut my line!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 15:02Hello tammyv3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your statements are sent via sms to ***) for your perusal. Please feel free to contact our call centre which is fully functional on 808 for any further enquiries.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your statements are sent via sms to ***) for your perusal. Please feel free to contact our call centre which is fully functional on 808 for any further enquiries.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply06 Aug 2015, 15:02
Official
Hello tammyv3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your statements are sent via sms to ***) for your perusal. Please feel free to contact our call centre which is fully functional on 808 for any further enquiries.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your statements are sent via sms to ***) for your perusal. Please feel free to contact our call centre which is fully functional on 808 for any further enquiries.
Regards,
Bronwyn
REQ:***