1 reviews | Active since Mar 2012
How do you become the best cell provider?
The CEO Mr Nyathi. I understand that MTN wants to become the biggest, best cell provider in South Africa, but definitely not with the way MTN's service to their clients. Here is my story: I need to upgrade ***. I have an datacontract with Ipad Air, and so I want to upgrade to an Ipad Air2. NO STOCK AVAILABLE in nelspruit. So I go to the Istore to upgrade. Plenty stock, and choose Ipad Air2 128g. But now my monthly contract goes up from about R528 to R719, small difference. System kicks application out because now more expensive. Phoned ***, can't help me, tell me to phone ***. Between holding on waiting and being sent from one person to an other, 45 minutes on phone, I am told, no worry they lifted the credit, must go back to shop and phone *** when I am there. Did that, phoned and am told to do application again, and then phone back. Did that, phoned back, different operator, NO CANNOT HELP YOU, and so it goes on and on and on.....SO DO YOU NOT WANT ME AS A CLIENT ANYMORE? Been with you faithfully as a client for many years, never late on payments, never missed a payment. How is it possible that clients must struggle like this? My contact ***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do apologize for no stock at the stores. We do pick up that the upgrade has been done for this line. The account status is good and we do thank you for that.
The previous package R504.00 and the new package R706.50, the promo fee is higher than the previous package.
Please note that some of the handsets are not available on certain packages MTN allows clients to choose the handset that will benefit them, with the package chosen, instead of paying the promo fee once off MTN allows for the promo fee amount to be split into the 24 months contract. The promo fee is included in the subscription fee.
Itemized billing is added service R21.50.
No usage limit is service is set up on this line, so if the 1GB has been used up any further usage on the SIM card via the internet will be billed to the account as packet switch data charges. If you do require for the usage to be set up, please visit any MTN store to assist you. Or you may contact the 808 service centre to assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do apologize for no stock at the stores. We do pick up that the upgrade has been done for this line. The account status is good and we do thank you for that.
The previous package R504.00 and the new package R706.50, the promo fee is higher than the previous package.
Please note that some of the handsets are not available on certain packages MTN allows clients to choose the handset that will benefit them, with the package chosen, instead of paying the promo fee once off MTN allows for the promo fee amount to be split into the 24 months contract. The promo fee is included in the subscription fee.
Itemized billing is added service R21.50.
No usage limit is service is set up on this line, so if the 1GB has been used up any further usage on the SIM card via the internet will be billed to the account as packet switch data charges. If you do require for the usage to be set up, please visit any MTN store to assist you. Or you may contact the 808 service centre to assist you.
Kind Regards,
Alice van der Merwe
***