1 reviews | Active since Feb 2012
How do I reach these guys
<p>Is it a deliberate tactic that MTN service center in East London does not make its contact number easy to find? I checked the Hemmingways mall website and found two numbers, ********** 076/77. I've tried calling mulitple times over the course of a week, it either rings or mostly just gives a busy tone. Its too far for me to drive out there to find out if they have the phone I want, I'd rather have that information before-hand. You'd think a telecoms company would at least be reachable by phone. I have a 15 year old contract with MTN that is due for upgrade, but I'm not getting to the information that I need. To avoid frustration, I'm seriously considering moving to another provider that values customer contact no matter the channel.</p>
Good day Sylvester,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please advise what assistance you require regarding your upgrade, should it be deals availbe please follow the link : https://www.mtn.co.za/SiteCollectionDocuments/MTN-TRADER-FEB2017-WEB2.pdf
Please advise if you would like one of our sales consultants to contact you, please forward us your contact number in a private message.
Regards,
MTN SA.
Good day Sylvester,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please advise what assistance you require regarding your upgrade, should it be deals availbe please follow the link : https://www.mtn.co.za/SiteCollectionDocuments/MTN-TRADER-FEB2017-WEB2.pdf
Please advise if you would like one of our sales consultants to contact you, please forward us your contact number in a private message.
Regards,
MTN SA.
Dear MTN
Thank you for the prompt reply. I have seen your brochure, it was my first 'go-to' when checking for phones. What I am really missing is a link to call and find out whether a phone is in stock or not. If it is, I don't mind driving to go and get the upgrade. I can call the franchise stores of course but usually the service center will have stock before these stores do.
Dear MTN
Thank you for the prompt reply. I have seen your brochure, it was my first 'go-to' when checking for phones. What I am really missing is a link to call and find out whether a phone is in stock or not. If it is, I don't mind driving to go and get the upgrade. I can call the franchise stores of course but usually the service center will have stock before these stores do.
MTN - please respond to the actual issue!!!!
I cannot reach these guys via telephone, like I said, it would be logical for customers to want to call this store to find out about certain things, not only walk into the store everytime they need something. I've spoken to many people and they say the same thing of the service center - its absolutely pathetic and unnecessary.
MTN - please respond to the actual issue!!!!
I cannot reach these guys via telephone, like I said, it would be logical for customers to want to call this store to find out about certain things, not only walk into the store everytime they need something. I've spoken to many people and they say the same thing of the service center - its absolutely pathetic and unnecessary.