SN
Steve N
1 reviews | Active since Oct 2009
03 Feb 2016, 16:32
HOW DO I CHECK MY MTN FIBRE USAGE ???
I CANNOT CHECK MY FIBRE USAGE.<br> <br> THE WEBSITE WON'T LET ME CHANGE MY CELL NO TO MY MTN FIBRE NO AS MY MAIN NUMBER AND NOBODY CAN HELP ME. WE HAVE BEEN TRYING THE WHOLE DAY AND THE MTN WEBSITES ARE USELESS AND HAVE CONSTANT PROBLEMS.<br> ALSO WON'T LET YOU THROUGH UNTIL YOU TICK THE BOX AT THE BOTTOM IN ORDER TO UPDATE YOUR DETAILS BUT IT WON'T LET YOU PUT A TICK THERE IT IS BLOCKED OFF.
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MTN South Africa's replyOfficial
05 Feb 2016, 12:40Hello Stevereps,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Technical division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Technical division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Feb 2016, 12:40
Official
Hello Stevereps,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Technical division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Technical division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***